How fees work
The answers to what nearly everyone asks before a first visit.
Insurance we work with
Mend is out of network with insurance plans, so you pay for each visit yourself. Mend does not take Medicare or Medicaid. If you would like a prescriber who bills your plan, we will gladly give you the names of colleagues.
Out of network with insurance plans
No Medicare or Medicaid
If you pay yourself
You pay at the end of each visit by card, including HSA and FSA cards. The fee is set by the kind of visit and how long it runs: 60 minutes for a first evaluation, 25 for a follow-up and 45 for a longer follow-up. We give it to you in writing before you start. There is no contract and no payment in advance. A limited number of reduced-fee visits are open; ask how to request one. We ask for 24 hours' notice to change an appointment. Pharmacy and lab charges come from the pharmacy and the lab, not from Mend.
Receipts for reimbursement
Each month we give you an itemized receipt (a superbill) with the dates and kind of visit, to send to your plan, which may reimburse part of out-of-network care. It carries a diagnosis code your insurer can see. Your plan decides whether it pays anything, so ask it before you start.
An estimate in advance
If you pay without insurance, you have the right to receive a written estimate of what your care will cost before you start. We send you one before the first visit. If the final bill is $400 or more above the estimate, you can dispute it. The estimate is not a contract.
Checking your benefits
We do not check benefits, because we do not bill your plan. If you want to know whether your plan reimburses out-of-network care, call it before the first visit and ask about out-of-network mental health services.
Questions
Questions about paying
Do you take my insurance?
No. Mend is out of network with insurance plans and does not take Medicare or Medicaid. You pay for each visit yourself, and we give you a monthly receipt you can send to your plan.
What is a superbill, and can I use it?
A superbill is an itemized monthly receipt with the dates and kind of visit, which you can send to your plan. The plan may reimburse part of out-of-network care. It carries a diagnosis code your insurer can see, and your plan decides whether it pays anything.
What is a Good Faith Estimate?
If you pay without insurance, you have the right to a written estimate of your costs before you start. We send you one before the first visit. If the final bill is $400 or more above it, you can dispute the bill. The estimate is not a contract.
How are fees set, and can I use an HSA or FSA card?
The fee depends on the kind and length of the visit, and we send it in writing before the first visit. You pay at the end of each visit by card, and HSA and FSA cards work. Ask how to request a reduced-fee visit.
Want your written estimate?
Write to us, or call during office hours. We reply within one business day.